Manage Customer Service

Manage Customer Service - Capabilities ()


generated_by	build_archi_xml.py::gen_capability_view
generator_path	pedro/capabilities/build_archi_xml_assign/build_archi_xml_assign.py
run_at	2026-10-19T19:12:45
view_type	domain_capabilities


Manage Customer Service
Develop customer care customer service strategy
Develop customer care customer service strategy - Context
Evaluate customer service operations and customer satisfaction
Evaluate customer service operations and customer satisfaction - Context
Plan and manage customer service contacts
Plan and manage customer service contacts - Context
Service products after sales
Service products after sales - Context
System Overview
Manage Customer Service - Processes
Develop and Manage Business Capabilities
Manage business processes
Manage business processes - Context
Develop and Manage Business Capabilities - Capabilities
Market and Sell Products and Services
Develop and manage sales plans
Develop and manage sales plans - Context
Market and Sell Products and Services - Capabilities
Deliver Services
Deliver service to customer
Deliver service to customer - Context
Deliver Services - Capabilities
Deliver Physical Products
Produce Manufacture Deliver product
Produce Manufacture Deliver product - Context
Manage logistics and warehousing
Manage logistics and warehousing - Context
Deliver Physical Products - Capabilities


Warranty Terms and Conditions	Develop customer care customer service strategy	Develop and manage sales plans
Warranty Terms and Conditions	Develop customer care customer service strategy	Evaluate customer service operations and customer satisfaction
Complaint Resolution Satisfaction Report	Evaluate customer service operations and customer satisfaction	Plan and manage customer service contacts
Warranty Performance Report	Evaluate customer service operations and customer satisfaction	Develop customer care customer service strategy
Returned Product	Plan and manage customer service contacts	Service products after sales
Service Request	Plan and manage customer service contacts	Deliver service to customer
Complaint Resolution Record	Plan and manage customer service contacts	Evaluate customer service operations and customer satisfaction
Warranty Replacement Order	Service products after sales	Produce Manufacture Deliver product
Supplier Recovery Report	Service products after sales	Evaluate customer service operations and customer satisfaction
Customer Handling Performance Report	Manage business processes	Evaluate customer service operations and customer satisfaction
Sales Order	Develop and manage sales plans	Plan and manage customer service contacts
Customer Interaction Record	Deliver service to customer	Evaluate customer service operations and customer satisfaction
Delivered Product	Manage logistics and warehousing	Service products after sales